Accessibility for Customers


Access to Ontarians with Disabilities Act (AODA)



Statement of Purpose

Winegard Motors Limited is committed to excellence in serving all customers including people with disabilities.

Scope

All employees hired by Winegard Motors Limited.

For the purpose of this policy, 'customer' refers to any external or third party that visits Winegard Motors Limited or seeks to access our goods and services either in person or through other means.


Winegard Motors Limited's Accessible Customer Service Plan


Assistive Devices

Winegard Motors Limited will ensure that our employees are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

Winegard Motors Limited will communicate with people with disabilities in ways that take into account their disability.

Service Animals

Winegard Motors Limited welcomes people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (lower showroom entrance, service department entrance and the walker/wheelchair accessible washroom), Winegard Motors Limited will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and description of alternative facilities or services, if available. This notice will be placed in the area where the disruption applies.

Training for Staff

Winegard Motors Limited will provide training to employees who deal with the public. Individuals in the following positions will be trained: parts and service management and advisors, receptionists, and sales consultants.

Training will be provided to all effected employees on a one time basis. This training will be provided to new staff within one month of the hire date as part of Winegard Motors Limited's orientation package.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Winegard Motors Limited's accessible customer service policy
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • How to use the equipment or devices available on site that may help with providing goods or services to people with disabilities
  • What to do if a person with a disability is having difficulty in accessing Winegard Motors Limited's goods and services

Employees will also be trained when changes are made to Winegard Motors Limited's accessible customer service plan.

Feedback Process

Customers who wish to provide feedback on the way Winegard Motors Limited provides goods and services to people with disabilities can email barrie@winegardford.com or submit their feedback in our suggestion box in the customer waiting area. All feedback, including complaints, can be directed to Barrie Winegard, who will handle them in a timely manner. Customers can expect to hear back within 7 days.

Modifications to this or other policies

Any policy of Winegard Motors Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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